Managed Support
24/7 monitoring, maintenance & incident response
We provide round-the-clock monitoring, proactive maintenance and rapid incident response for your production systems — so your team sleeps while we keep the lights on.
Support that prevents, not just reacts.
Managed Support is delivered by SRE engineers who keep production systems running — not a helpdesk reading scripts.
Built for teams
tired of firefighting.
CTOs, IT directors and engineering leads whose teams spend more time on incidents than innovation. If your engineers are on-call 24/7 and burning out, Managed Support gives them their weekends back.
Whether you're running a cloud platform, SaaS product, or critical internal systems — we keep them running so your team can build.
How a Managed Support
engagement runs.
A dedicated SRE team, a shared workspace, and four disciplined phases from onboarding to continuous optimisation.
Onboard & baseline
We document your systems, set up monitoring, define SLAs and create runbooks for every critical workflow and failure scenario.
Instrument & alert
Full observability stack deployment — metrics, logs, traces, dashboards and intelligent alerting that reduces noise by 80%.
Operate & respond
24/7 NOC coverage with tiered escalation. We handle incidents end-to-end: detect, diagnose, resolve and post-mortem.
Optimise & report
Monthly health reports, capacity planning, cost optimisation and proactive recommendations keep your systems ahead of problems.
The stack we build &
run with.
Production-grade tools and platforms — chosen for reliability, not hype.
Incidents, uptime
& health — one
view.
Every incident, SLA metric and system health indicator tracked in a shared control room your team logs into.
Incident · Database failover
Auto-failover triggered · resolved
Maintenance · K8s upgrade
v1.28 → v1.29 · rolling update
Alert · Memory pressure
API server at 92% · scaling up
Patch · OpenSSL CVE
All servers patched · verified
What clients say after delivery.
"We haven't had a single P1 incident since Spotless took over. Our engineers finally have time to build features."
"Monthly health reports caught a capacity issue 3 weeks before it would have caused downtime. That's the kind of proactive support we needed."
"Response time went from hours to minutes. Our customers noticed the difference before we even told them."
What SLAs do you offer?
We offer tiered SLAs from 99.9% to 99.99% uptime with response times from 15 minutes (P1) to 4 hours (P4). Custom SLAs are available for enterprise clients.
Can you support systems you didn't build?
Yes. We onboard any system — cloud, on-prem, hybrid. Our onboarding process includes full documentation, runbook creation and knowledge transfer.
Do you replace our internal IT team?
Not usually. We augment your team by handling monitoring, incidents and maintenance so your engineers focus on strategic work. We can also provide full outsourced IT.
How do you handle after-hours incidents?
Our NOC operates 24/7/365 with dedicated SRE engineers. Incidents are detected, triaged and resolved around the clock with escalation to your team only when needed.
What does onboarding look like?
A 2–4 week process: system documentation, monitoring setup, runbook creation, alert tuning and a shadow period where our team operates alongside yours.
Ready to scope
Managed Support?
30-minute walkthrough with a product specialist. No slides
— just your workflow.
Cloud
Cloud strategy, migration & platform engineering
Cybersecurity
Threat detection, compliance & zero-trust architecture
Systems Integration
Connect every system, unify every workflow
Data & BI
Warehousing, pipelines & real-time dashboards